Terms and Conditions

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Available during Prudence Office Hours. All commercial, trailer and oversized reservations must be made by phone.

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Terms and Conditions:
It is strongly recommended that you arrive at our ferry dock at least 30 minutes in advance of departure, please allow ample time for unanticipated traffic delays, parking, issuance of tickets and boarding the ferry.

30 Minute Rule: All Vehicles over 22 feet in length or any vehicle towing a trailer must arrive and have boarding passes in hand at least 30 minutes prior to departure time or your reservation will be cancelled and you will be placed on standby.

15 Minute Rule: STANDARD SIZE autos’ under 18 feet long and 7 feet wide must arrive and have E-ticket confirmation in hand at least 15 minutes prior to departure time or your reservation will be cancelled and you will be placed on standby.

Your E-ticket confirmation, along with a photo ID, must be presented upon arrival in order to board vessel.

Vehicle Front and Back Racks and Additional Length Charges: A standard car is no more than 18 ft. long. Vehicles under 1 ton that are over this length will pay an additional 3.65 per ft. over 18 feet long. Front and/or back racks must be included in the overall vehicle length when the reservation is made.

Pets: Pets are allowed in approved pet carriers or on leashes only.

Car and Non-Commercial Truck Cancellations and Changes: Reservations may be changed 2 full calendar days in advance of departure with no fee. Reservations can be cancelled 2 full days in advance of departure for a full refund. Changes made less than 2 full calendar days in advance will be charged a $5.00 administrative fee per auto, per direction. No refunds will be allowed on reservations less than 2 full calendar days in advance. Cancellations made within 2 full days of departure may be exchanged for reservations for an administrative fee of $5.00. Exchanged cancellations for reservations are not guaranteed until a transaction number is received by the customer. A maximum of three exchanged cancellations may be held at one time. No refunds will be allowed on reservations less than 2 full days in advance of departure.

Commercial Reservation Cancellations and Changes: Reservations may be changed 2 full calendar days in advance of departure with no fee. Reservations can be cancelled 2 full days in advance of departure for a full refund. Cancellations or changes made the day before departure will be assessed a fee of 50% of the vehicle rate for each cancellation. No refunds will be made for cancellations or changes made the same day of departure.

Non-Standard Vehicle Charges: Vehicles that require more than 1 car space (such as limousines or long transit trucks less than 1 ton) will be charged an increased rate to compensate for the additional deck space required for the vehicle as opposed to a standard car or SUV. A standard car is no more than 18 ft. long. Vehicles under 1 ton that are over this length will pay an additional 3.65 per ft. over 18 feet long, but the total not to exceed the one-ton truck rate. The overall length of the vehicle will include any rack or any trailer that extends beyond a standard car length.

Driver is included in vehicle fare. Additional Passengers that are not reserved are paid for upon arrival.

Prudence and Bay Islands Transport is not responsible for damage to vehicles while moving on or off the vessels, damage to freight being shipped or stored at either terminal, or any vehicles parked at the Prudence or Bristol terminal or contents left in these vehicles

Time Limit on Suits: Suits to recover on any claim for loss of life or bodily injury must be instituted within one (1) year from the day when the death or injury occurred. Suits to recover on any claim other than loss of life or bodily injury, including breach of contract, must be instituted within six (6) months of the scheduled arrival of the passenger or property at destination.

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Prudence and Bay Islands Transport